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General Questions
IP Cameras
| Q1. What’s going on when the red led light on the IP camera is flashing? Q2. When the IP Cam is connected to the network through wireless connection, the video quality is not good, how could I fix this problem? Q3. Could I adjust the effective focus of the IP Cam? Q4. What’s the viewing angle of the IP Cam? Q5. What’s the longest distance using the IP Cam to see the video? Q6. What should I do if the password is forgotten, and the ID/password card is missing? Q7. What should I do if I can not hear the audio sound from the IP Cam? Q8. I can see the video in a remote place, but the video quality is not good and sometimes the video will disconnect and then the video will reconnect again by itself. Q9. Does the IP Cam provide the recording function? Q10. The video seems a little dark when the IP Cam is used inside the house, how could I improve this? Q11. Can I connect the IP camera directly to my PC/notebook with an Ethernet cable? Q12. How could I configure the IP camera for 3GPP/ISMA usage? Q13. How to find the video-play password of the IP camera if I lost my password card? Q14. How easy could I setup the NAS device for video recording? Q15. How could I set the “Internet speed” of the IP camera properly? Q16. How could I upgrade the firmware of the IP camera locally? Q17. How could I upgrade the firmware of the IP camera remotely? Q18. How large hard disk should I prepare for the video recording? Q19. How could I easily setup the WiFi settings of the IP camera? Q20. How could I setup the SMTP server settings for the motion detection function? Q21. How good is the Motion Detection function of the IP camera? |
| Q1. What’s going on when the red led light on the IP camera is flashing? A1. When the IP Cam is connected to the Internet and working correctly, the red led light will be on constantly. If the red led light is flashing, it’s probably because there is some network connecting problem. Please check the network connection again and follow the instructions on the user manual to set it up again. |
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| Q2. When the IP Cam is connected to the network through wireless connection, the video quality is not good, how could I fix this problem? A2. When the IP Cam is connected using wireless network and the video quality is not good, it’s probably because the distance of the IP Cam is too far away from the wireless AP(Access Point) or WiFi router, or there are too many devices connected to the AP, or maybe because the WiFi antenna is not in the best position. Please try to figure out which one is the cause of the problem and you can then fix this problem. |
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| Q3. Could I adjust the effective focus of the IP Cam? A.7 You can not and don’t need to adjust the focus of the network camera. The focus is pre-adjusted in the factory and the effective focus is in wide range from 50cm to infinity, so, in normal application, you can see clear picture with the camera. |
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| Q4. What’s the viewing angle of the IP Cam? A.8 The viewing angle of the IP Cam is about 60 degrees. |
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| Q5. What’s the longest distance using the IP Cam to see the video? A5. When using the IP Cam to see a long-distance object, whether it’s clear or not depends on the size of the object. Usually when your eyes can see something clearly in that distance, the IP Cam can also see that object clearly in about the same distance. |
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| Q6. What should I do if the password is forgotten, and the ID/password card is missing? The easiest way to solve this problem is to reset the IP Cam to the factory default. Please stick on the reset button on the rear panel of the IP Cam for more than 3 seconds and release it. The IP Cam will then restart to the factory default. The default administrator account is “admin”, administrator password is empty. The default video-play password is “ipcam”. You can adjust these account and passwords by using the browser to login into the IP Cam and do the needed modifications. |
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| Q7. What should I do if I can not hear the audio sound from the IP Cam? A7. There is a microphone inside the IP Cam. If you can see the video from the accompanied CamView software, but can not hear the audio sound, please check the followings: 1.Check if the speaker of the computer is turned on, you can try to play a audio file on the computer to verify this. 2.Check if the microphone on the IP Cam is enabled. Please login into the web configuration page of the IP Cam, select the “video” settings, click the “Enable audio microphone” choice. |
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| Q8. I can see the video in a remote place, but the video quality is not good and sometimes the video will disconnect and then the video will reconnect again by itself. A8. It’s probably because the internet bandwidth (internet speed) is not big enough. Please try to apply for a better internet connection from your Internet Service Provider or decrease the bandwidth settings of the IP Cam. You can adjust the bandwidth requirement of the IP Cam either from the CamView software or login into the web configuration page of the IP Cam to do the modification. |
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| Q9. Does the IP Cam provide the recording function? A10. You can do the video recording of the network camera either to the computers through CamView software or to NAS devices or SD card depends on your requirement. The accompanied CamPlay software is then needed to play back the recorded video files. |
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| Q10. The video seems a little dark when the IP Cam is used inside the house, how could I improve this? A10. The sensor used in the IP Cam is the CMOS type. Although the sensitivity of the sensor is already very good compared to other products CMOS sensor, there is still a limitation. If the video is still too dark for your environment, please try to increase the lightness of the light source or you can adjust the “low light sensitivity” in the “video settings” page. But need to keep in mind that after the “low light sensitivit” is increased, the picture exposure time is increased, there could be some video tail in the video. The models IC212/w and IC602 with IR led inside could help on some of the very tough environment. But please be noticed that when the IR led is turned on in the dark room, the video will be black and white only. |
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| Q11. Can I connect the IP camera directly to my PC/notebook with an Ethernet cable? A11. If the IP camera is directly connected to your PC/notebook computer using an Ethernet cable, the IP camera will use an IP address called “auto IP” with IP address 169.254.xxx.xxx. If your PC/notebook computer is configured to DHCP, it will also use an “auto IP” address. But this will take about one minute after the IP camera is connected to the computer and you need to make sure that the WiFi interface on your PC/notebook computer is disabled. After about one minute, you can run the CamView software to access the IP camera, the CAM ID should be displayed on the “auto-search” list. You can then see the video by double clicking the CAM ID icon. But you need to know that in this situation, other local or remote computer can not see the video. |
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| Q12. How could I configure the IP camera for 3GPP/ISMA usage? 3GPP/ISMA is using RTSP protocol for 3G mobile phone to display the video stream from some network devices, including IP camera. The Farlink IP cameras support the RTSP protocol needed by 3GPP/ISMA. Users only need to access the address rtsp://ip_cam_address/ID.password on the 3G mobile phone to access the video of the IP camera. Where ip_cam_address is the public IP address of the IP camera. Different 3G mobile phone may need different operation to be able to key in the rtsp address, please contact the 3G mobile phone customer service for more details. One big difference between Farlink and other’s IP cameras is that the Farlink has 3G Mobile Software that users don’t need to use the RTSP method any more, just key in the ID/password of the IP camera is enough. |
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| Q13. How to find the video-play password of the IP camera if I lost my password card? A13. 1. Please find your IP cam with “auto-search” under CamView. When your computer and your IP cam are on the same sub-net, usually the same router, you can find IP cam on “auto-search”. 2. Right click your IP cam and go into web configuration. 3. After entering into web configuration page, please click on video settings. You will find the Camera ID and password in this section. 4. After entering into web configuration page, please click on video settings. You will find the Camera ID and password in this section. |
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| Q14. How easy could I setup the NAS device for video recording? Follow the installation guide from your NAS supplier, put HDD into NAS device, and connect the NAS device into network. Right-Click on CAMID to access the web. Go to NAS Setting -> Click NAS Scan to find out the NAS name and IP Address. After clicking the NAS Scan, you’ll be able to find the NAS Name and IP Address of the connected NAS device. |
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| Q15. How could I set the “Internet speed” of the IP camera properly? A15. 1.Camera ID is exclusive to your IP camera and can not be changed. 2.The password is changeable and up to 20 digits/characters. 3.Internet Speed is depending on your internet upload bandwidth. Please divide your up-load bandwidth to the number of your IP camera. For example, if you have upload bandwidth at 986Kpbs and you have 4 IP cameras. We suggest setting your IP camera Internet speed at 256Kpbs. |
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| Q16. How could I upgrade the firmware of the IP camera locally? A16. First way:from FTP Server 1.Make sure the network camera is connected to Internet and located in the same LAN with the computer where CamView is running on. 2.Open CamView software and the IP Cam (Cam ID) appears under Auto Search list and right click on the Cam ID and click “Web Configure” to get into the web page of the IP Cam. The default login account is admin and no password. 3.Please go to upgrade page for upgrading 4.Enter the FTP server address, Username, Password, and Firmware File Name. ¦FTP:ftp.Farlink.com
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| Q17. How could I upgrade the firmware of the IP camera remotely? A17. When your network camera and computer are not at the same sub-net, you will not be able to locate that network camera by “Auto Search” and you will need to remotely upgrade the firmware.Step 1. Please locate the IP camera you want to upgrade by clicking on it. Step 2. Please find “Firmware upgrade” under “Settings”Step 3. Please Type in info as list below.FTP Server: ftp.Farlink.com Step 3. FTP username: fwdevPassword: fwdev Firmware file name: please consult your Sales for the latest file name. Step 4. Type in your admin account user name . Default setting is “admin” and click OK. If the file name is correct, you will see “downloading” “Erasing Flash” “Writing Flash” and “upgrade success”. The major cause of remote upgrade failure is wrong “Firmware file name:” Please ask for the latest firmware list from your sales representative.How to read the Camera InfoThe “Camera Info” is on the “Video Settings” of CamView for each network camera. |
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| Q18. How large hard disk should I prepare for the video recording? A18. unit : Giga Bytes/day Either recording to CamView, NAS or Micro-SD card The storage size is independent of frame rate Bandwidth\media Video(per day) Audio+ Video 64k 0.7GB 1.38GB 128k 1.3GB 2.07GB 256k 2.7GB 3.45GB 512k 5.5GB 6.22GB 1M 11GB 11.7GB 1.2M 13.8GB 13.2GB 1.5M 16.6GB 16.5GB |
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| Q19. How could I easily setup the WiFi settings of the IP camera? A19. 1.Plug the network camera into the network. 2.Find the network camera from the “Auto search” on CamView. 3. Open “Web configure” page with right-click. 4. Login the web page with “admin” / no password. 5. Enable WiFi Function( Network -> WiFi Security -> Enable WiFi Function ) 6. Click on “WiFi Scan”, all the AP nearby will be displayed. Choose the SSID of your AP. Then,Click OK when finished. 7. Key-in the SSID, and the “Security mode” and key of the AP. 8. Run “WiFi Test” when ready. ( If SSID and WEP Password is correct, you’ll see “Test Success!” ) 9.Click on “Save & Apply”. 10.Unplug the Ethernet Cable to enable WiFi function |
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| Q20. How could I setup the SMTP server settings for the motion detection function? A20. SMTP server is a computer server that sends the email for you. 1. If you are using Microsoft Outlook, you can find your SMTP server under “Tool”-“Email accounts”-“SMTP server”. 2. You could ask your internet service provider for SMTP server address. For example, AOL’s SMTP server is “smtp.aol.com”. 3. For most of the company’s email system, you could get the SMTP server from your IT personal |
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| Q21. How good is the Motion Detection function of the IP camera? A21. Motion detection is a big issue for all IP cameras; we can correctly send email when there is a motion. But cannot identify the motion types, so, there will be false alarm for blinking light, swing leaves and other moving objects. The motion detection is an issue for specific intelligent video, that’s not our segment. We have largely improved this issue by providing 10 levels of detection sensitivities |
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CamView Software
| Q1. Could I leave the “password” field for playing video empty? Q2. Could I record the video on CamView software? Q3. Could I see more than 4 IP Cam’s videos at the same time? Q4. Can I change the video settings of the IP Cam on CamView software? Q5. Sometimes I failed to connect to the IP Cam (Cam ID) after updating the settings of the IP Cam. why ? Q6. Web configure” is available for the Cam ID under the Auto Search List. However, once I drag the Cam ID from Auto Search List to CameraList, the “Web configure” item is not available anymore. Why? Q7. How could I know if I need to install the Microsoft .NET Framework? Q8. Could I run CamView software on Microsoft Vista operation system? Q9. If there are 4 video sessions displayed on the CamView windows, the audio I heard is from which video session? Q10. How could I upgrade the CamView software to a newer version? Q11. How could I do the schedule recording on my computer through CamView software? |
| Q1. Could I leave the “password” field for playing video empty? A1. No. For security issue, we do not allow users to make their passwords for playing video empty. |
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| Q2. Could I record the video on CamView software? A2. You can do the video recording of the network camera to the computers through CamView software and you could have full functions of the recording schedule. The accompanied CamPlay software is then needed to play back the recorded video files. |
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| Q3. Could I see more than 4 IP Cam’s videos at the same time? A3. Yes, when you are using CamView software to connect the network cameras, at most 36 cameras could be connected and viewed at the same time. But for this situation, very powerful and large enough memory size are required. |
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| Q4. Can I change the video settings of the IP Cam on CamView software? A4. Yes, you can do some video setting’s modifications. You can change the resolution, frame rate, bandwidth, microphone, auto select settings of IP Cam through CamView. The rest of the settings can only be configured via the web page of IP Cam. |
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| Q5. Sometimes I failed to connect to the IP Cam (Cam ID) after updating the settings of the IP Cam. why ? A5. IP Cam needs some time to re-initialize the system. Therefore, please wait 5 seconds and try to connect it again for playing the video or getting the settings. |
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| Q6. “Web configure” is available for the Cam ID under the Auto Search List. However, once I drag the Cam ID from Auto Search List to CameraList, the “Web configure” item is not available anymore. Why? A6. The IP Cams (Cam IDs) under the Auto Search List are located in the same Local Area Network with the CamView. Hence, the web page is accessible for sure. Regarding the Cam ID located in CameraList, there is no way to access to its web page if it is behind a router/NAT. Therefore, “Web configure” item will not be available for CameraList. |
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| Q7. How could I know if I need to install the Microsoft .NET Framework? A7. CamView program is developed based on Microsoft .NET Framework 2.0. Therefore, it is a must to install it and the version of it must be 2.0 or later. Since the CamView installation program will detect if your computer already have installed the .NET Framework, you can just leave the installation program check this for you. You can also download it from Microsoft web site as following:http://www.microsoft.com/downloads/details.aspx?FamilyID=0856EACB-4362-4B0D-8EDD-AAB15C5E04F5&displaylang=en |
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| Q8. Could I run CamView software on Microsoft Vista operating system? A8. Yes. You can run CamView on Vista. |
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| Q9. If there are 4 video sessions displayed on the CamView windows, the audio I heard is from which video session? A9. The audio you heard is from the current selected window |
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| Q10. How could I upgrade the CamView software to a newer version? A10. Download from http://www.farlink.com.sg/download.aspx Regarding the CamView, there are two versions. One has the “Microsoft .NET Framework” and another has not – “No .NET”. Which one is the one you should install? The one with .NET Framework is always the safe choice. But if you have to download it from the remote site, it might take you SOME time due to the huge file size of it. So the cases you can install the “No .NET” one are as following: 1.Your Windows version is Vista or Windows7, which already has the .NET Framework installed. 2.You have installed the .NET Framework earlier either by installing the CamView with .Net Framework or by installing the .NET Framework manually or by some other programs which need .NET Framework to work properly as well.Anyway, pay attention to the final screen of the installation of the CamView which indicates whether the CamView is going to work correctly or not. |
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| Q11. How could I do the schedule recording on my computer through CamView software? A11. There are three scheduling modes on CamView: 1.Play only 2.Continuous Recording 3.Periodic RecordingScheduling Modes Brief description Play Only: Play selected IP cameras at selected windows for a period of time. Continuous Recording: Record selected IP cameras at selected windows for a period of time continuously. Periodic Record: Record selected IP cameras at selected windows at pre-set time range for everyday or every week days. notice:Only one schedule could be set for each CamView Window. |
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How to use mCamView
3G Mobile Software
